Alumni Network FAQs

Who is eligible for the JPMorganChase Alumni Network?

This program is for former employees (full-time or part-time) with two or more years of service at J.P. Morgan, Chase, JPMorganChase, or one of its heritage firms or subsidiaries, who have retired or left in good standing, as determined by the firm.

How do I register for the JPMorganChase Alumni Network?

After visiting alumni.jpmorganchase.com, click “Register” on the top right navigation. You will be prompted to enter your name and email address, and to create a password. To verify you as a previous employee, you will be asked to enter several identifying questions about your previous employment at JPMorganChase.

How do I reset my password?

Click "Forgot Password?" on the Login page. Enter the email address you listed during registration and click "Proceed." Please check your inbox for the system generated email and follow the prompt.

Why should I fill out an Alumni Network profile?

Filling out your profile and keeping it up to date creates a better opportunity to connect with other alumni, and you can receive relevant information for the Alumni Network team.

How do I find my profile?

Your profile appears in the Alumni Directory section of this website, which is only visible to and searchable by site members and program administrators.

How do I set my privacy settings?

You can choose whether to include your contact information and then whether to make this info visible to or hidden from the network. Your individual user preferences, including your communications preferences and whether you’re interested in career opportunities, are not visible to other Alumni Network members.

Who can see my Alumni Network user preferences?

User preferences are visible to JPMorganChase administrators for email communications related to news, events and career opportunities. Updating your preferences will help increase the relevance of information you receive. To update your preferences, please log in to the Alumni Network website, then click the icon on the top right navigation. After that, select “My Profile”. Scroll down to the “Communication Preferences” section and click “Edit” to update your interest in career opportunities at JPMC.

How do I find someone on the Alumni Network site?

Go to the Alumni Directory section of the alumni site from the navigation bar. From there, you can search by location, industry, role or by name.

Where do I go if I need technical support?

The IT Support Team is available to help you solve any technical questions you may have. You can get in contact with them from the Contact Us page, or by emailing them directly at help@AlumniNetwork.jpmorganchase.com.

Careers FAQs

What access do alumni have to job postings?

Currently, alumni can view and apply for any JPMorganChase job opportunity posted on the Alumni Network website, once logged in to the site. To view current job postings on the alumni site, please visit the “Careers” section on the top right of the screen. Once you click “Apply,” you will be taken to the official JPMorganChase careers website to complete your application.

How do I indicate interest in returning to JPMorganChase on the Alumni Network website?

You can update your careers related preferences within your profile on the alumni site.

1. Once you’ve logged in to the alumni site, click the Account Settings icon in the upper righthand corner.
2. Select “My Profile.”
3. Scroll down to Communication Preferences and click “Edit” to update your interest in career opportunities at JPMC.

While previously working at JPMorganChase does not guarantee a return to the company, your interest to rejoin as a former employee and current alum will be reflected in our JPMC recruiting database.

I’m thinking about re-joining, but want to explore a new line of business/group/function. How do I learn more about my options?

We encourage you to visit the JPMorganChase careers website to learn more about the lines of business, specific career areas and global office locations. You can also join the JPMorganChase Talent Community to receive information about careers and related opportunities.

When I apply to a role, is the fact that I worked for JPMorganChase accounted for?

Yes. When you apply for a role, you are recorded in the system as a former employee. Remember to note your prior JPMorganChase work experience on your resume, and update your careers website candidate profile.

Who do I contact for benefits or employment related records?

Please contact the Ask JPMC team in your region. You can also visit the Former Employee HR Support Portal here and submit a ticket if needed.

How do I brush up on professional skills, especially technology?

We welcome returning professionals to explore current job opportunities, in addition to checking out the firm’s global ReEntry Program. This paid fellowship program is geared towards professionals who have been away from the workforce for at least two years and includes on-the-job training, coaching, and development experiences to help participants ramp up and prepare for a long-term career. Learn more about the ReEntry Program by visiting the JPMC careers website.

It’s been a while since I left JPMorganChase. Where do I find the latest company news?

You can check out the following company websites:

Why is JPMorganChase interested in rehiring former employees?

We recognize the role alumni have played in building JPMorganChase into the company it is today. When alumni rejoin the firm, they bring a different perspective, combined with an understanding of our culture and often a great network of current employees.

How is JPMC focused on Diversity, Equity and Inclusion?

Together at JPMC, we’re working toward an equitable and inclusive culture for our employees and our business. We support programs and policies to help underserved communities succeed. We know that building a stronger, more inclusive economy that benefits everyone is good for people, business and society. Learn more

Interested in rejoining?

Explore new career opportunities across the globe.

HR FAQs

Here you'll find answers to the most common HR-related questions.

HR Documents & Employment-related Information

How can former employees request information such as employment verification, tax statements, 401k or other benefits?

For inquiries and information related to your employment such as work verification, 401k benefits, W2 or tax statements, please visit the Former Employee Portal and submit a request if needed.

Additionally, former employees can contact Ask JPMC, or if located in the United States, visit MyRewards.

Please note, Alumni Network members cannot access personal HR-related information through the Alumni Network website.

Ask JPMC

For additional questions related to your employment at JPMorganChase, or to ensure your contact information remains up-to-date, please call Ask JPMC. If you do not recall your JPMorganChase SID, you may be asked for other information to verify your identity, such as date of birth, social security number or national ID number.

North America and Canada

International number 1-212-552-5100

Country	Ask JPMC Phone Number	Hours
North America	1-844-275-5762	Monday to Friday 8:00am – 7:00pm ET (except certain Bank Holidays)

Europe, Middle East, Africa (EMEA)

International number 1-847-622-2565

Country	Ask JPMC Phone Number	Hours
UK & Channel Islands	Call IDD +44 207 134 0606	Monday to Friday 8:00am – 6:00pm (except Bank Holidays). Hours for Hiring/Onboarding/Position Management support are Monday to Friday 9:00am – 5:00pm (except Bank Holidays).
Ireland	353-1612-3999	Monday to Friday 8:00am – 6:00pm (except Bank Holidays). Hours for Hiring/Onboarding/Position Management support are Monday to Friday 9:00am – 5:00pm (except Bank Holidays).
Poland	800080595	Monday to Friday 9:00am – 6:00pm Poland Time (except Public Holidays). Hours for Hiring/Onboarding/Position Management support are Monday to Friday 10:00am – 6:00pm (except Public Holidays).

All Other EMEA countries

Call 1-847-622-2565, press options 2,1

Asia Pacific (APAC)

International number 1-847-622-2565

Country	Ask JPMC Phone Number	Hours
Australia	1-800-818-574	Monday to Friday 12:00pm –7:00pm AEST/AEDT (except Public Holidays)
Hong Kong	3077-5325	Monday to Friday 9:00am – 6:00pm HKT (except Public Holidays)
India Branch and Corporate Centers	008-004-405-210	Monday to Friday 9:00am – 9:00pm IST (except Public Holidays)
Indonesia	001-803-442-501 (toll free)	Monday to Friday 9:00am – 6:00pm WIB (except Public Holidays)
Japan	0120-626-357	Monday to Friday 10:00am – 5:00pm JST (except Public Holidays & Friday 3:00pm – 4:00pm JST)
Korea	800-018-442	Monday to Friday 10:00am – 6:00pm KST (except Public Holidays)
Malaysia	60377243007 (local) 1-800-888-207 (toll free)	Monday to Friday 9:00am – 6:00pm MYT (except Public Holidays)
Philippines Branch and Corporate Centers	1-800-890-88266 (Globe) 1-800-144-10883 (PLDT)	Monday to Friday 9:00am – 2:30pm PHT (except Public Holidays)
Singapore	1800-622-1944	Monday to Friday 9:00am – 6:00pm SGT (except Public Holidays)
Taiwan	800-868-856	Monday to Friday 9:00am – 6:00pm TST (except Public Holidays)

All other APAC countries:

all 1-847-622-2565, press options 2,3

Country	Ask JPMC Phone Number	Hours
Argentina	2822-1365	Monday to Friday 8:00am – 7:00 pm ET (except certain Bank Holidays)
Bahamas	+1-242-356-8216	Monday to Friday 8:00am – 7:00pm ET (except certain Bank Holidays)
Brazil	+55-11-4950-4145	Monday to Friday 8:00am – 7:00pm ET (except certain Bank Holidays)
Chile	+56-22-425-5207	Monday to Friday 8:00am – 7:00pm ET (except certain Bank Holidays)
Colombia	+57-601-326-9736	Monday to Friday 8:00am – 7:00pm ET (except certain Bank Holidays)
Mexico	+52-55-5540-9428	Monday to Friday 8:00am – 7:00pm ET (except certain Bank Holidays)
Panama	+507-307-9704	Monday to Friday 8:00am – 7:00pm ET (except certain Bank Holidays)
Peru	+511-205-3798	Monday to Friday 8:00am – 7:00pm ET (except certain Bank Holidays)

All other LATAM countries:

Local: 1-847-622-2565

U.S. Toll Free: 1-844-275-5762